Refund Policy for Denver Dog Dude
Effective Date: March 25, 2024
Welcome to DenverDogDude.com. We understand that plans can change, especially for our busy pet owners in the Denver Metropolitan area. Our refund policy is designed to be fair and transparent, ensuring that you have a clear understanding of our process for handling refunds and cancellations.
Overview
At Denver Dog Dude, we offer various pet services tailored to accommodate the dynamic schedules of busy pet owners. While we strive to provide the utmost satisfaction and convenience, we recognize that there may be instances where cancellations or refund requests are necessary.
Cancellation and Refund Conditions
- Advance Cancellations: Services canceled at least 48 hours before the scheduled appointment are eligible for a full refund.
- Last-Minute Cancellations: Services canceled less than 48 hours before the scheduled appointment may incur a cancellation fee equivalent to 50% of the service cost. The remaining 50% will be refunded.
- Emergency Cancellations: We understand emergencies occur. If you need to cancel within 48 hours of your appointment due to an emergency, please contact us directly to discuss potential waiver of the cancellation fee.
- No-Shows: Appointments where the client fails to show without any prior notification will not be eligible for a refund.
Process for Requesting a Refund
To initiate a refund, please follow these steps:
- Email Request: Send an email to [email protected] with your service details, including the date and type of service booked, your full name, and the reason for the cancellation.
- Review: Our team will review your request and get back to you within 5 business days. We may contact you for further information if necessary.
- Processing: Once your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Fees and Costs
- Any refunds processed will be subject to a transaction fee if applicable by the payment gateway. The transaction fee is non-refundable.
- There are no additional fees for processing a refund request.
Customer Support
Should you have any questions or need assistance with a refund or cancellation, please do not hesitate to contact us. We are here to help:
- Email: [email protected]
Special Considerations
- Service Packages: For customers who have purchased service packages, the refund will be calculated based on the number of services already utilized, minus the discount applied to the package.
- Gift Certificates: Gift certificates are non-refundable but are transferable.
Policy Modifications
Denver Dog Dude reserves the right to modify this refund policy at any time. We encourage customers to review the policy periodically for any changes. Your continued use of our services after any change in this refund policy will constitute your acceptance of such change.
Conclusion
We at Denver Dog Dude are committed to ensuring our customers’ satisfaction and flexibility in managing their bookings. If your plans change, we’re here to work with you to make the process as smooth as possible.
Thank you for choosing Denver Dog Dude for your pet service needs in the Denver Metropolitan area.